Shipping policy

Shipping Policy — truebasic

We aim to get your order to you quickly and safely.

Order processing
Orders are processed within 1–2 business days of being placed. You'll receive a confirmation with tracking details once your order is dispatched.

Delivery time
Orders are typically delivered within 6–7 business days from the date of dispatch, depending on your location.

Tracking your order
Once dispatched, you'll receive a tracking link via email. You can use it to follow your order until it reaches you.

Delays
While we do our best to deliver on time, delays may occasionally occur due to courier issues, weather, or other unforeseen circumstances. We appreciate your patience in such cases.

Incorrect address
Please ensure your shipping address and contact details are accurate at checkout. We're not responsible for orders delayed or lost due to incorrect information.